Issued: 23 March 2023

The Personal Data Protection Act 2010 (the “Act “) regulates the processing of personal data in all direct and incidental commercial transactions and it is applicable to Tranquiledge Wellness Sdn Bhd, [202301049609 (1543523-H)] including its affiliates and subsidiaries (“TWS”).

At TWS, we view your privacy as our top priority and we are committed to protect your privacy in accordance with the Act and will comply with all requirements and obligations under the relevant data protection laws including the Personal Data Protection Act  2010 and  any regulations made under or to supplement either of the above, relating to the personal information.

This Notice describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you visit our website at https://llayana.com or any website of ours that links to this privacy notice or when your engage with us in other related ways, including any sales, marketing, or events.

Reading this privacy notice will help you understand your privacy rights and choices. By engaging with us in the ways set out in this privacy policy, you confirm that you have read and understood the entirety of this privacy policy, as it applies to you. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@llayana.com.

This Privacy Notice is issued to all customers, employees and third-party service providers of TWS pursuant to the Personal Data Protection Act 2010.

1. COLLECTION OF PERSONAL DATA

In the course of operating our business and providing our services, we may collect and process different types of personal data when you interact with us or we may obtain personal information about you.fThese include but not limited to the following:-
i. Personal information: full name, age, gender, date of birth, race, passport or identity card number, nationality, religion, marital status, medical history, health policy;
ii. Contact information: mailing address, telephone number, mobile phone number, fax number and email address;
iii. Payment information: financial data such as debit or credit card information, including the name of cardholder, card number, mailing address, expiry date and other bank account details;
iv. Image and photograph: Recording of your image and photograph for medical records purposes and via CCTV cameras installed at our premises, during any of our events, third party events;

v. Communication : enquiries, complaints and correspondence and other communications with you;

vi. Miscellaneous : website usage and other technical data such as details of your visits to our websites, your use of our website; and the purpose of your visit to our website or the reason you made contact with us. IP address, device type and browser information, or information collected through cookies and other tracking technologies;

2.     METHOD OF DATA COLLECTION

We may collect personal data either from you, your authorized representatives, third parties, or any publicly available sources which may include but not limited to the following:-

i. Registration forms, consent forms, purchase forms or any other forms that you or your representative fill in at our premises;

ii. When you contact us in person, by a phone call, whatsapp, email, letter, over the counter and via any other form of communication initiated;

iii. Any surveys, questionnaires, competitions, contests, offers, or promotions done by TWS or via an appointed third party

iv. Any third parties connected with you such as your employer/ potential employer, agents, insurance companies, other healthcare facilities/ providers;

v. Your visit at any of our premises;

vi. Your attendance at any of our events or events organised by third parties;

vii. From our websites where we monitor use of, or interactions with, our websites, any marketing we may send to you, or other email communications sent from or received by us;

viii. Job application and interview;

ix. From your interaction with us via social media or interactive applications including but not limited to Facebook, Twitter, Instagram, TikTok etc.; and

x. From such other sources where you have given your consent for the disclosure of personal data relating to you, and/or where otherwise lawfully permitted.

We may automatically collect the following information about your usage of our Website through cookies, web beacons, and other tracking technologies:

• IP address
• Device type and browser information
• Pages visited on our Website
• Date and time of your visit
• Referring website

We may also collect your data when we search websites where you have posted your data to be found in relation to business opportunities. We will of course let you know at the earliest opportunity when we have gathered your data in this manner

3.     USE OF PERSONAL DATA COLLECTED

Purposes for which data may be used and/or processed are as follows:-
i. To register and verify your identity;
ii. To ensure continuity of treatments at our premises;
iii. To contact you regarding appointment details;
iv. To engage in business transactions in respect of services to be offered and provided to you;
v. To inform you of the benefits and to update you of the changes to the services;
vi. To provide and improve our services to you including fulfilling audit requirements and facilitating payments;
vii. To respond to any enquiries, complaints, comments or feedbacks that you have submit to us;
viii. To facilitate and process payments;
ix. To institute debt recovery proceedings against defaulters;
x. To submit relevant forms, licenses and any information required to the regulatory authorities;
xi. To transfer or assign our rights, interests and obligations under any of your agreements with us;
xii. To update, consolidate and improve the accuracy of our records;
xiii. To manage medical records and medical reports;
xiv. To administer services, competitions, contests, offers, promotions, campaigns, events and etc.;
xv. To conduct research, analysis and improvement;
xvi. To engage in business transactions in respect of services to be offered and provided to you;
xvii. To comply with any legal or regulatory requirements under the applicable laws, regulations, guidelines or codes of practice;
xviii. For internal management of the services being provided to you;
xix. To maintain records required for security, claims or other legal purposes;
xx. To provide internal training for our staff; and
xxi. For any other purposes that is required or permitted by any law, regulations, guidelines and/or relevant regulatory authorities.

4.     DISCLOSURE OF PERSONAL DATA

Data held by us relating to an individual will be kept confidential but we may provide or disclose such information to the following parties (whether within or outside Malaysia):-
i. Affiliates and subsidiaries of TWS;
ii. Relevant third parties (in or outside of Malaysia) as required under law, pursuant to relevant contractual relationship or for the purposes stated above;
iii. Federal or state governments;
iv. Law enforcement agencies;
v. Government agencies;
vi. Our regulators;
vii. Companies or organisations that act as our agents, contractors, third-party service providers who help us operate our Website, deliver our communications, or analyze data or professional consultants;
viii. Companies or organisations that assist us in processing and/or otherwise fulfilling transactions and providing you with services that you have requested;
ix. Our business associates and other parties for purposes that are related to the purpose of collecting and using your personal data;
x. Other parties in respect of whom you have given your express or implied consent; and
xi. Any credit reporting agencies or in the event of default, any debt collection agencies subject to the permitted law applicable to us.

5.     YOUR RIGHTS TO ACCESS AND CORRECT YOUR PERSONAL DATA
You may at any time request to obtain information, correct/update your personal data, withdraw your consent and/or limit the processing of your personal data. If you have any queries relating to this Notice or otherwise relating to misuse or suspected misuse of your personal information, you may email us at info@llayana.com, the officer in charge shall attend to you.

6.    DATA RETENTION

We will retain your information for as long as it is necessary for the purposes outlined in this Privacy Policy or as required by law.

7.    CHILDREN'S PRIVACY

Our Website is not intended for the use of children under the age of 18. We do not knowingly collect personal information from children under 18, and if we become aware that we have collected such information, we will take steps to delete it promptly.

8.    CHANGES TO THIS PRIVACY POLICY
We reserve the right to update this Privacy Policy at any time.  If we make changes, we will post them on our Website and revise the "Effective Date" above. We encourage you to review this Privacy Policy periodically to stay informed.

9.    CONTACT US
If you have questions about this Privacy Policy or our data practices, please contact us at: info@llayana.com.

10.   MISCELLANEOUS

By submitting your personal data to us, you consent to the use of that personal data as set out in this Notice. If you provide us with any personal data relating to a third party (e.g. information of your spouse, children, parents, and/or employees), you represent to us that you have obtained the consent of the third party to provide us with their personal data for the purposes as listed below.
Should there be any changes or amendments to this Notice, an amended version will be issued on this page. Continued use of the service will signify that you agree to any such changes.